1. Order Cancellation
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Customers may cancel an order within 24 hours of purchase without any charges.
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Once an order has been processed or shipped, it cannot be cancelled.
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Customized or engraved jewellery cannot be cancelled after confirmation.
2. Refund Eligibility
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Refunds are applicable only if the item is defective, damaged during delivery, or not as described.
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To be eligible, the item must be unused, in its original packaging, and returned with all certificates and documentation.
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Refund requests must be made within 14 days of receiving the product.
3. Non-Refundable Items
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Customized, engraved, or made-to-order jewellery is non-refundable unless faulty.
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Gift cards and promotional items are not eligible for refund.
4. Refund Process
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Once we receive and inspect the returned item, we will notify you of approval or rejection.
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If approved, the refund will be processed to your original payment method within 7–14 business days, depending on your bank or payment provider.
5. Shipping Costs
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Shipping charges are non-refundable.
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Customers are responsible for return shipping costs unless the product was defective or sent in error.