Privacy

Privacy Policy – Veda Diamonds

This Privacy Policy describes how https://vedadiamonds.eu (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

CONTACT

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@vedadiamonds.eu or by mail using the details below:

Veda Diamonds, Runoratsunkatu 5A, 104 02600 Espoo, Helsinki, Finland

COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”.

Device Information

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

  • Disclosure for a business purpose: shared with our processor Shopify.

  • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order Information

  • Purpose of collection: to provide products or services to you, process payments, arrange shipping, provide invoices and/or order confirmations, communicate with you, screen for potential risk or fraud, and when in line with your preferences, provide marketing communications.

  • Source of collection: collected from you.

  • Disclosure for a business purpose: shared only if required with Shopify and fulfillment partners such as PostNord and DHL Express.

  • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, Klarna payment information, banking deposit information, and PayPal account information), email address, and phone number.

Customer Support Information

  • Purpose of collection: to provide personalized support for your order, invoices, or special requests.

  • Source of collection: collected from you and through communication channels (WhatsApp, Instagram, email, TikTok, and other supported platforms).

  • Disclosure for a business purpose: may be shared with the platform or messaging tool used for communication.

  • Personal Information collected: name, contact information, and other information related to the support request.

SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. Examples include:

  • Shopify powers our online store. Learn more about Shopify’s privacy practices here: Shopify Privacy Policy

  • We may share your information to comply with applicable laws, respond to subpoenas, search warrants, or other lawful requests, or to protect our rights.

BEHAVIORAL ADVERTISING

We may use your Personal Information for targeted advertisements or marketing communications. For example:

Opt-out options:

USING PERSONAL INFORMATION

We use your Personal Information to provide our services, including: offering products for sale, processing payments, shipping and fulfillment, and keeping you informed about new products, services, and offers.

LAWFUL BASIS (GDPR)

If you are a resident of the EEA, we process your personal information under the following lawful bases:

  • Your consent

  • Performance of a contract with you

  • Compliance with legal obligations

  • Protection of vital interests

  • Performance of a public interest task

  • Legitimate interests, which do not override your rights

RETENTION

We retain your Personal Information for our records unless you request erasure. See the “Your Rights” section for erasure requests.

AUTOMATIC DECISION-MAKING

EEA residents may object to processing based solely on automated decision-making.

  • Shopify uses limited automated decision-making to prevent fraud, including temporary blacklists of IP addresses or credit cards, which have no legal effect on you.

GDPR RIGHTS

EEA residents have the right to access, port, correct, update, or erase Personal Information. Contact us to exercise these rights.

Personal Information is initially processed in Ireland and may be transferred outside Europe (e.g., Canada, USA) in compliance with GDPR: Shopify GDPR Whitepaper

COOKIES

Cookies are used to optimize your Site experience and provide services.

  • Functional, performance, advertising, and social media/content cookies are used.

  • Persistent cookies last between 30 minutes and 2 years; session cookies last until browsing ends.

  • You can manage or block cookies via your browser: www.allaboutcookies.org

Necessary Cookies (examples)

Name Function Duration
_ab Admin access 2y
_secure_session_id Navigation 24h
_shopify_country Checkout session
cart Shopping cart 2w
checkout Checkout process 4w
... ... ...

DO NOT TRACK

We do not alter data collection when a “Do Not Track” signal is detected.

CHANGES

We may update this Privacy Policy to reflect changes in practices or legal/regulatory requirements.

COMPLAINTS

For complaints, contact us at info@vedadiamonds.eu.

EEA residents may lodge complaints with local data protection authorities, for example: UK ICO

Last Updated: 17.10.2025