Return Policy

RETURN, EXCHANGE, RESIZING & WARRANTY POLICY

At Veda Diamonds, we strive to ensure your complete satisfaction with every purchase. Below are the details of our return, exchange, and resizing policies:

General Returns and Exchanges

We offer a 15-day return and exchange policy for most items.

You have 15 days from the date of delivery—which includes the day your order arrives at your shipping address or designated pick-up location—to ensure your item(s) are returned to our warehouse for a return or exchange.

Eligibility Requirements:

  • The item(s) must be in unused, undamaged, and unaltered condition, without scratches, and in their original packaging.

  • Diamond certificates (where applicable) must be included.

  • Proof of purchase (e.g., receipt) is required.

  • Gift cards are non-refundable.

Wedding and Engagement Rings

For wedding and engagement rings, we offer 15 days of free resizing to ensure the perfect fit.

  • You can send the ring back to us for resizing, or in some cases, we may advise you to take the ring to a local jeweler for resizing.

Bespoke Orders

Bespoke orders are non-returnable as they are custom-made. However, we offer a 15-day exchange policy for these items.

RETURN AND EXCHANGE INSTRUCTIONS

We’ve made it simple to return or exchange your item(s). Follow these steps to ensure a smooth process:

  1. Register Your Return or Exchange
    Send an email to info@vedadiamonds.eu with your order number and the reason for your return or exchange.

    For exchanges: Specify the details of your desired replacement item(s), including the size and gold color.

  2. Prepare Your Parcel

    • Place the item(s) in the original box or a similar sturdy carton, and securely seal it with tape.

    • Print the return slip provided to you, and attach it to the box. Ensure the return slip covers the original shipping label, with the barcode clearly visible.

  3. Send It Back

    For Customers in Finland, Sweden, Norway, or Denmark:

    • Drop off your parcel at your nearest PostNord service point.

    • For added safety, we recommend choosing a shipping option that includes insurance and tracking to protect against loss or theft during transit.

    For Customers Outside the Nordics:

    • Ship the parcel to us using DHL. Our team will provide detailed shipping instructions once your return is registered.

Important Notes:

  • Veda Diamonds thoroughly inspects all returned items before processing refunds or exchanges.

  • Diamonds will be tested to verify their authenticity and lab-grown origin.

  • If any damage, alteration, or harm has been caused to the jewelry or diamonds by you, a jeweler, or a third party, the return policy and warranty will no longer apply. In such cases, the item will not qualify for a return, exchange, or refund.

We’re here to assist you! If you have any questions, don’t hesitate to contact us at info@vedadiamonds.eu.

REFUNDS

Once we’ve received and inspected your return, we’ll send you an email to confirm receipt of your item. This email will also include the outcome of the inspection and whether your refund has been approved or rejected.

If approved, your refund will be processed promptly. A credit will be issued to your original method of payment, typically within a few business days, depending on your bank or payment provider.

Late or Missing Refunds

If you haven’t received your refund yet, here are some steps you can take:

  • Check your bank account again to ensure the payment hasn’t been posted.

  • Contact your credit card company, as it may take some time for your refund to officially post.

  • Reach out to your bank, as processing times can vary between institutions.

If you’ve taken these steps and still haven’t received your refund, please contact us at info@vedadiamonds.eu, and we’ll assist you.

SALE ITEMS

Refunds for sale items will only be processed for the purchase price paid at checkout.

REPLACEMENTS

We replace items only if they arrive defective or damaged. If you need a replacement for the same item, please contact us at info@vedadiamonds.eu, and we’ll guide you through the process.

Your happiness is our priority, so don’t hesitate to reach out with any questions or concerns!

LIFETIME WARRANTY

At Veda Diamonds, we are committed to the quality and craftsmanship of our jewelry. We are proud to offer a lifetime warranty for the original owner, ensuring peace of mind and long-lasting enjoyment of your fine jewelry.

What the Lifetime Warranty Covers:

  • Manufacturing defects

  • Workmanship flaws

If your jewelry experiences a covered defect, we will repair or replace the item at no charge, at our discretion.

Conditions for Warranty Coverage:

This warranty applies to original, unaltered, and unmodified items. It does not cover:

  • Lost diamonds or gemstones

  • Repairs or alterations made by third parties

  • Damages caused by accidents, improper care, negligence, or normal wear and tear over time

Caring for Your Jewelry

Proper care is essential to preserve the beauty and durability of your piece. Avoid wearing your jewelry during:

  • Exercising

  • Showering, swimming, or using saunas

  • Cleaning, gardening, or other hands-on activities

  • Sleeping

Repairs for Non-Warranty Issues

For damages not covered under the lifetime warranty, repairs may be available for a reasonable fee. Return shipping costs will apply.

Responsibility After Delivery

Once your jewelry has been delivered and accepted, its insurance and protection become your sole responsibility. Veda Diamonds cannot be held liable for any loss, theft, or damages that occur after delivery.

Our lifetime warranty reflects our commitment to providing you with exceptional quality and lasting value. If you have any questions or need assistance, please contact us at info@vedadiamonds.eu.